About Us

We are a financial co-operative with a proud legacy of supporting the financial needs of generations of Fisher & Paykel employees and their families.

Fisher & Paykel Savings and Loans is your co-operative – established and owned by its members, with financial services tailored to your needs, and inspired by our belief that together we can achieve more.

While most banks return profits to their shareholders, as a credit union and co-operative our profits belong to and are returned to our members. With low fees, competitive interest rates, and customised personal loans, Fisher & Paykel Savings and Loans has options to suit you.

Who Can Join and How

As a co-operative owned and operated by the Fisher & Paykel group of companies, membership is open to all our employees and their familie

Our goal is to make joining and accessing banking and financial services as easy as possible. Fill in the application form and follow the simple steps to get underway.

Because Fisher & Paykel Savings and Loans is managed by your peers, there is no waiting on call queues or lengthy process to get the right advice or solutions to fit your needs.

Governance

Our Board is elected from our own members, and all members of Fisher & Paykel Savings and Loans are eligible to stand for election. Elected at the Annual General Meeting, the Board comprises a maximum of 12 Directors and is responsible for our strategic direction and records.

An Audit Committee, elected by the Board, conducts regular in house audits.

PDS Fisher and Paykel CU Incorporated 3 December 2020

Audited Financial Statements 31 March 2021

Audited Financial Statements 31 March 2020

If Things Go Wrong

We are always looking for ways to improve our service to you.
If something has gone wrong, we want to know. Please send an email to [email protected]
 and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

– acknowledge your complaint within 1-2 working days

– gather and evaluate information about your complaint

– respond to you within 20 working days.

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs. FSCL’s service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:

by calling 0800 347 257

by emailing [email protected]

through FSCL’s website: ww6w.fscl.org.nz

writing to: FSCL, PO Box 5967, WELLINGTON 6011

Financial Hardship

Below is a list of organisations for our members that require additional financial guidance, help and support..

Financial Mentoring

Money Talks

www.moneytalks.co.nz

0800 345 123

[email protected]

Live Sorted

www.sorted.org.nz

0800 504 704

[email protected]